Tuesday Sep 11, 2018
9:00 AM - 12:00 PM EDT
September 11, 2018 - 9:00 a.m. to 12:00 p.m.
Presidential Banquet Center
4548 Presidential Way
Kettering, OH 45429
Cost: Member - $35.00, Non-member - $50.00
Michelle Wagner
513-533-1200
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This seminar gives the attendee a look at ethics and claim professionalism. It will explain how customer satisfaction in claims is determined and why it is important. It gives an understanding of the role ethics plays in claims settlement. Topics covered will include: customer satisfaction, professional ethics, unfair claims settlement practices act, avoiding bad faith in the claims.
Instructor - Tom Ryan, AIC. Approved for 3 hours in KY and OH.